Insights
Health literacy, readmissions, and the discharge handoff
Written by our clinical team: what the evidence says about why patients bounce back, and what actually fixes the communication gap.
ReadmissionsAugust 5, 20266 min read
Health literacy is the readmission problem nobody budgets for
Low health literacy independently predicts return ER visits and readmissions. Here is the evidence, what it costs hospitals under HRRP, and where discharge communication fits.
Health literacyAugust 5, 20265 min read
Discharge instructions are written for patients who do not exist
Health organizations recommend patient materials at or below a sixth-grade reading level. Most discharge instructions are written far above it. That gap is a safety issue.
Quality scoresAugust 5, 20265 min read
The HCAHPS points hiding in your discharge process
Three HCAHPS measures ride directly on how well patients understood their discharge: communication about medicines, discharge information, and care transition. They are improvable without new clinical capacity.